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Privacy Policy

Privacy Guarantee

Candle Shack respects the privacy of it's customers and can guarantee that your personal information is safe with us. We will never share your details with any third parties whatsoever unless directed to do so by law.

Protection of Personal Information

As required by the UK Data Protection Act of 1984 and 1998, we follow strict security measures in the storage and disclosure of personal information to prevent unauthorised access.

Secure Online Payments

Payment processing is delivered by PayPal. Any sensitive information you send to PayPal, from your computer to their servers is encrypted in transit using the Secure Sockets Layer (SSL) protocol.

Telephone payments are processed using SagePay. Your card details are not stored by us once the payment has been processed.

E-mail

We will retain the e-mail address given by you only to notify you of the despatch of your order. We may also on occasions e-mail details of any special offers or promotions to you using this information. We will never pass your details onto third parties.

Telephone Numbers

Visitors who give us their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

Consent

By using Candle Shack and providing us with your personal information, you are accepting the privacy practices described in this policy statement.

We may update our Privacy Policy from time to time. Please check back here occasionally. You will always find the latest version posted here. Updates to our Privacy Policy that would affect how we treat your personal information will not apply to information collected before we made the update, unless we first obtain your consent.

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.orgfor detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

We use cookies to track the number of visits. We track anonymously, so no emails or ip addresses are tracked.


To give you the best shopping experience possible we use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

First Party Cookies
These are cookies that are set by this website directly.

Shopping Cart Cookies: Our shopping cart uses the following cookies:

  • recent_files - 7 years
  • templatesCurrentTab - 1 year
  • PHPSESSID - 1 year
  • SHOP_SESSION_TOKEN - session, 7 days 
  • STORE_VISITOR - visitor, 24 hours
  • STORESUITE_ORDER_TOKEN - 24 hours
  • STORESUITE_CP_TOKEN - pci 15 minutes
  • ISC_IdleTimer_LastEvent - pci 15 mins logout cookie
  • ISC_IdleTimer_LoggedOut - pci 15 mins logout cookie
  • imageManagerPagingPerPage - 12 months
  • imageManagerSortBy - 12 months

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

The cookies used by Google Analytics are:

  • __utma - visitor identifier, 24 months
  • __utmb - session identifier, 30 minutes
  • __utmc - on exit sesssion identifier, 12 months
  • __utmz - visitor segmentation - source, medium, keyword, 6 months

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by 'addthis' which adds functionality so you can share links of our products on Facebook. 

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.