Frequently Asked Questions

Our soy wax candles are created with pure, natural soybean oil. Soy waxes are composed of non-petroleum renewable resources, promoting the growth and care of our environment while burning crisp and clean with a gentle natural glow. Enjoy the coziness of biodegradable soy wax while doing something good for yourself and the environment.

Kosher Certified
Our soy wax is Kosher Certified, proving our commitment to providing safe and healthy products.

Does Not Stain
Our soy wax does not stain, so you don’t have to worry about ruining clothing, furniture or other items.

Burns Cooler
Avoid wax burns knowing that soy wax burns at a cooler temperature.

Safe for Children
Our soy wax is non-toxic and burns at a cooler temperature for worry-free use around children.

Great for "Scenterior" Decorating
The consistency of our soy wax allows for candles with a stronger scent and a purer scent throw. This creates great candles with the desired scent for any environment.

Environmental
Many people are searching for green products to replace more traditional ones that are unfriendly towards the environment. By using soy wax candles you are choosing to support the environment. Feel great while still enjoying the ambiance you are accustomed to.

Renewable
Soy wax is a resource that can be replaced at a rate comparable or faster to the rate of consumption.

Sustainable
Soy wax is continually producible without damaging the ecosystem.

"Tunneling" is when a candle burns down the middle of the container leaving lots of wax stuck to the side. Many candles tunnel due to incorrect wick size or type. All Candle Shack soy wax candles are thoroughly tested and correctly wicked in order to burn to the edge of the container.

If your Candle Shack soy wax candle is burning down the middle (as shown in the image - left) you should try to keep your candle lit for longer before you extinguish it. Soy wax has a memory and should be allowed to achieve a full melt pool on it's very first burn. This can take 2-3 hours to achieve. If it is extinguished prior to allowing a full melt pool, subsequent melt pools are unlikely to go past the first one.

Trimming the wick to 5mm prior to each burn will also ensure that your candle burns slowly and evenly. Candles also perform better when burnt in a draft-free room.

Yes, you really should trim the wick to 5mm every time you light your soy wax candle. If you don't, problems can occur. Here's why:

Soy candles do not produce the toxic soot that paraffin candles do, but when not properly trimmed, the wicks of all candles can "mushroom" at the top, causing excessive flickering and/or smoke. Keeping your wick trimmed keeps this to a minimum and also makes your candle safer.

Trimming also prevents your wick from curling back into the wax - a common problem with non-metal cored wicks. Because our wicks contain no lead, zinc, or metal of any kind, they are very easily trimmed by just breaking off the top of the wick (the curled part) before lighting.

Frosting is a natural characteristic of vegetable wax and is not a flaw. It is unique to natural wax candles and is often called "bloom". Indeed, many customers are concerned if there is no frosting on their soy candles. It is a way that a customer can tell if their candle is really made with pure, all-natural soy wax. It's part of the soy experience!

Frosting does not affect the scent throw or the burning properties of the candle. Frosting is a particular crystal growth of vegetable oils. It will cause the candle to look dry, which is simply a characteristic of the crystal structure, but has nothing to do with the candle "drying out". To minimize frosting, try to keep your candle out of direct sunlight and florescent lighting. Even changes in the weather can cause additional frosting. It is almost impossible to stop the soy wax from blooming.